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Hi THere
Check this article as well
Troubleshoot the error message "An internal error occurred" If you receive the RDP error message "An internal error occurred", then see Step: 1 Check the RDP port on the Microsoft website.
Also try using Systems Manager to start a remote session instead of RDP. Check out the getting started guide for using Fleet Manager here: https://docs.aws.amazon.com/systems-manager/latest/userguide/fleet-getting-started.html