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Hi - Thanks for reaching out. I would recommend to open a support ticket for this if possible so that they can check logs etc.
Yes, I tried creating one, but it says we do not have technical support on our account and it asked to reach out here. What is the best way for seeking help?
This issue is very specific to your account and cluster, so Support is your best plan of action.
AWS offers multiple support plans, the lowest being Developer, which is recommended if you are experimenting or testing in AWS, gives you unlimited cases with 1 primary contact, and case severity of System impaired with < 12 hours SLA. Although minimum recommended tier is Business, if you have production workloads in AWS.
We are having the same issue since april, 20th. Cluster gets stuck for hours and hours until it becames available
Same problem here, but with Redshift Serverless, its snapshot is stuck in "Creating State". In this stuck state, it is impossible to delete the snapshot, cluster and namespace.