Can't access technical support despite having a developer plan


Whenever I try to create a technical support case I receive

Technical support is unavailable under the Basic Support plan

In the upper left of the page it says

Support plan: Basic  Change

When I click "Change", the page I'm brought to tells me I have the "Developer" plan which should include technical support and is obviously not the "basic" plan the previous page said I had.

질문됨 2년 전811회 조회
1개 답변


I would suggest that you open an "Accounts and Billing" case and have them look into your account and confirm whether you subscribed to the developer plan to access Technical support.

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지원 엔지니어
답변함 2년 전

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