Hi,
I am trying to schedule a team where agents work one week on an earlies shift pattern, a 2nd week on a lates pattern. So effectively the shift pattern rotates once every 14 days. How do I do that in AWS Connect?
It looks like I can only put in a maximum of 7 days at a time. I don't mind having 2 shift patterns but I can only associate an agent with one profile at a time, when what I want to do is associate them, in advance, with one profile for one time period and another profile for another time period.
Thanks for your time
