Freshdesk Integration

I apologize, but I don't have specific information about a Freshdesk integration that uses the Amazon Connect Contact Control Panel (CCP) inside Freshdesk with a CCP downloaded from the Freshworks marketplace. The sources provided don't contain details about this particular integration method.

However, I can provide some general information about integrating Amazon Connect with help desk systems:

1. Amazon Connect does have integrations with various help desk and customer service platforms, but the specific integration you're describing is not mentioned in the available sources.

2. For integrations between Amazon Connect and help desk systems, it's typically necessary to ensure that all required URLs and IP ranges for Amazon Connect are properly allowlisted in your network configuration. This includes URLs for the CCP, which usually end with ".amazonaws.com".

3. If you're experiencing issues with URLs being blocked, it's recommended to work with both your IT team and Freshdesk support to ensure all necessary domains for Amazon Connect are properly allowlisted in your network and Freshdesk configurations.

4. For troubleshooting connection issues, you might want to use the Amazon Connect Endpoint Test Utility to validate connectivity to Amazon Connect from your environment.

If you continue to experience issues, it would be best to contact AWS Support and Freshdesk support directly for more specific assistance with this integration, as they would have more detailed information about the particular setup you're using.
Sources
Ccp shows network trouble or webrtc error after locking laptop or 10 mins of no activity | AWS re:Post