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We just launched an API to search for contacts similar to the functionality provided by Contact Search.
API Documentation: https://docs.aws.amazon.com/connect/latest/APIReference/API_SearchContacts.html
What's New Post: https://aws.amazon.com/about-aws/whats-new/2023/12/amazon-connect-contact-lens-api-search-contacts/
답변함 3년 전
there is no API to do a search like Contact Search. But if you have a specific Contact ID that you want to get more detail information.
You can use these two API to get most of the details: https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeContact.html https://docs.aws.amazon.com/connect/latest/APIReference/API_GetContactAttributes.html
And make sure to enable Kinesis to get your Contact Records to your S3, as well as other related items like Contact Lens and Agent evaluations to get the full details as you see in the Contact Search UI.
답변함 4년 전
Hi, Thank you for answering my question. I am using these endpoint, these endpoint has detail limitations. Do you have any idea for me to get the other details of a specific contact? I need to get the 'Customer phone number'.
Even with the new SearchContacts API, it still does not return the customer phone number. One workaround I have seen is to explicitly use Set Contact Attribute to create a User Defined field for the customer phone number like custPhone. Then once you get the list of contactID base on your search, you can use getContactAttribute to get the custPhone value that you set.
Since the customer phone number is a sensitive value, do be careful handling this info.
Will it allow you to search via system phone number do you know?