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Hi,
please check that your Lambda function response matches the expected format: https://docs.aws.amazon.com/lex/latest/dg/lambda-input-response-format.html#using-lambda-response-format.
You can also look at the following gist that provides a sample implementation and some utility functions https://gist.github.com/alexcasalboni/3ea2d8dda11c6b73bbf98adf2dd6a214
Feel free to post a sample response in case you still cannot solve the issue, taking care of removing any sensitive information.
Cheers,
Massimiliano