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Hi Matthieu, to answer your questions directly :
- No, it's not possible to open a technical case while being on the basic plan. So, for your problem, you'd need to subscribe to a higher plan, for a month at least, to get help
- tbh, I don't remember whether it was possible before so I can't give you a definitive answer.
Is there no other way around than subscribe a paid support plan to open a technical case?
If you wish to make technical inquiries to AWS Support, you will need a paid support contract (for developers and above).
The free basic plan does not allow technical support inquiries.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
Technical support cases connect you to technical support for help with service-related technical issues and, in some cases, third-party applications. If you have Basic Support, you can't create a technical support case.
I remember it used to be possible to open a tech support case with the basic support plan. Is my memory correct? If yes, when has it changed?
I'm not sure when this happened, but technical questions require a paid support contract.
I remember that at least as of 2019, it was a paid support contract.
Thanks for the answers folks, I do get that I can open a non technical support request, and that's what I have done But those were not my questions. Any insights on those?
Thanks for the answers. The underlying problem is being resolved via a non technical support case otherwise.
