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Not Enough information to suggest a reason.
- Can you access the load balancer from any client machine within same VPC?
- Can you access the load balancer with IP address instead of URL?
- Are you testing from Client VPN remotely?
- If you run dig or nslookup to load balancer URL from your machine. Does it resolve?
- If you run telnet to load balancer URL on port 80/443 from your machine. Does it connect?
- If you run telnet to load balancer IP address on port 80/443 from your machine. Does it connect?
- Can you connect other machines in VPC with DNS Name?
- Can you connect other machines in VPC with IP address?
Above information will help narrow down the issue
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