How to view email headers in WorkMail

I am trying to resolve email delivery issue and wanted to look at email headers. According to AWS documentation it can be viewed from mail client by clicking on gear mailbox icon on the top of message but I can't find that icon anywhere. I tried using AWS email app using Chrome and Firefox.

Link to documentation:

https://docs.aws.amazon.com/workmail/latest/adminguide/email-headers.html

주제

비즈니스 애플리케이션

태그

아마존 WorkMail

언어

English

AWS-User-6626260

질문됨 2년 전335회 조회

1개 답변

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최다 투표
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Hi,

The documentation might not be 100% clear but you need to open the email and not view it in the preview window. Once opened the gear icon will appear in the top right corner of the email.

Kind regards, Robin

전문가

robinkaws

답변함 2년 전

AWS-User-6626260
2년 전
Hi,

I just tried to open email in no preview mode but I still can't see the icon with sent time. I see only two gear icon one on the top right corner is for global email settings and another one is next to search box for search settings. Documentation says there should be icon next to sent time on email. I still can't see it anywhere.

Are you able to view email headers from the gear icon ? I am still confused why it is not showing for me.

Thanks, Simarpreet

Edit: It just worked. I had to double click on the email after opening in no preview mode. Now I can see gear and mailbox icon on the right top.

Thanks very much!!

How to view email headers in WorkMail

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