Users in Workmail unable to use WorkDocs integration

Using the same AD, users were set up with WorkMail and Workdocs access. However the users are unable to save files received in WorkMail in their WorkDocs and are receiving "Looks like you are not enabled in WorkDocs" error.

The same users are marked as active and have been using WorkDocs already. There are no issues in downloading attachments to their VM / laptops. Ideally would like them to have the ability to save files straight in WorkDocs.

Andrew_W 전문가
2년 전
WorkMail and WorkDocs are in the same Region right?
rePost-User-3462923
2년 전
Yes, the users are in the same region. I did set up some IP limitations to restrict access.
Jesse_T
2년 전
Which type of directory are you using?

주제

비즈니스 애플리케이션 보안, 신원 및 규정 준수

태그

아마존 WorkDocs AWS 디렉터리 서비스 아마존 WorkMail

언어

English

rePost-User-3462923

질문됨 2년 전375회 조회

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Hi,

I'm sorry to hear you're experiencing problems with combining WorkMail and WorkDocs. I checked with the service team but there are now know problems. Some suggestions they made was to verify the user has enough storage in WorkDocs and that they do not use a Guest Role.

Kind regards, Robin

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robinkaws

답변함 2년 전

rePost-User-3462923
2년 전
All users have either normal role or power user role in workdocs They have not reached their limit either (<1MB uploaded on 1 TB limit)

Users in Workmail unable to use WorkDocs integration

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