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Unable to open WorkDoc Files in Excel

0

Hi,

We are using Amazon Workdocs from the web and seem to be having an issue opening the files in excel 2021 app that is installed locally. I can open excel files from other sites like sharepoint, but just doesnt work with Workdocs Web. Any suggestions or help would be greatly appreciated. I dont even know where to begin troublshooting.

주제
비즈니스 애플리케이션
태그
아마존 WorkDocs
언어
English
질문됨 2년 전329회 조회
1개 답변
0

A bit tricky given the context, but you can try to look at this page fir several troubleshoot situations: https://docs.aws.amazon.com/workspaces/latest/userguide/client_troubleshooting.html

전문가
답변함 2년 전
  • rePost-User-5516403
    2년 전

    Sorry, I am still familarizing myself with Workdocs. We log in via Chrome to WorkDocs drive. When we go to edit an excel file in the app, it should then launch excel from the browser. but when we click open nothing happens.

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