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MFA Issue - Cannot Login and hence cannot reset MFA

0

How to deal with the MFA issue when the associated mobile number is also not reachable by the helpline?

  • The MFA is not working since is not listed on the mobile Auth app
  • Upon troubleshooting :
  1. Email Verification (done)
  2. Mobile Number (not reachable)
  3. Cannot proceed to the third

Upon inquiring several time the helpline states "Your contact is not-reachable". Leading to incurring high cost.

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Autocanvas
질문됨 6달 전188회 조회
2개 답변
0

Hello.

Am I correct in understanding that it cannot be restored using the steps in the document below?
https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_mfa_lost-or-broken.html

In that case, I think you need to contact AWS from the URL below.
https://support.aws.amazon.com/#/contacts/aws-mfa-support

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Riku_Kobayashi
답변함 6달 전
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Gary Mclean
검토됨 6달 전
0

Honestly, that doesn't work either because instructions are wrong. To call my number they have to use +1 and not 00. It's just wrong

alexo
답변함 5달 전

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