How to get support when Route 53 DNS not resolving

Route 53 DNS is not resolving. Health checks all return good, SOA servers are accurate to registration, it's been 48 hours -- but nothing is working via external DNS checkers, dig etc, . So how do you get customer support? Currently it says I must purchase a $29/month plan when all indications are it should be working.

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아마존 루트 53

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dbinetti

질문됨 2달 전326회 조회

2개 답변

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이 답변이 도움이 되었나요?커뮤니티가 여러분의 지식을 활용할 수 있도록 정답을 찬성하세요.

Hello.

Can you check NS records with "whois"?
After checking, check if the NS record matches what is registered in the Route53 hosted zone.
If they do not match, please modify the NS record registered in Route53.

whois domain.com

If you have a problem with Route53 domain registration, I think you can contact AWS Support by opening a case under "Account and Billing".
Inquiries via "Account and Billing" can be made free of charge.
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html

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Riku_Kobayashi

답변함 2달 전

전문가

Giovanni Lauria

검토됨 2달 전

NS servers match, thank you for the link to Account support.

dbinetti

답변함 2달 전

How to get support when Route 53 DNS not resolving

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