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Hello,
I understand that you are failing to receive a verification email, and your domain is been suspend and that broken functionality is now impacting the domain. To verify if you domain is suspended, please Send a WHOIS query for the domain [1]. If the value of Domain Status is clientHold, the domain has been suspended. In addition when a domain is suspended, AWS usually send an email to the email address for the registrant contact for the domain.
However, if the domain was suspended based on a court order, the court might not let AWS notify the registrant contact [2]. To have your domain unsuspended, please contact AWS Support [3] is free of charge. For more information, about domain registration issues refer to the document below reference link [4].
Reference links
2.https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/troubleshooting-domain-suspended.html
3.https://aws.amazon.com/contact-us/
4.https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html
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