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Hello.
I think it depends on the content of the inquiry, but I think the first reply will come within 24 hours.
https://aws.amazon.com/premiumsupport/plans/business/?nc1=h_ls
24x7 access to Cloud Support Engineers via phone, chat, and web. You can have an unlimited number of contacts that can open an unlimited amount of cases. Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, and production system down is less than an hour.
