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Voucher expired while booking from pearsonvue but from AWS account it expire on June 10

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Hi, I could not apply the voucher I got voucher from last exam and try to book another exam. Who I should contact to get it fixed?

Thanks

Ray

질문됨 일 년 전651회 조회

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If you're experiencing issues with applying a voucher for an AWS certification exam, it's best to contact AWS Certification Support or Pearson VUE directly for assistance. They can provide the most accurate and up-to-date information regarding your specific situation.

In general, exam voucher expiration dates cannot be extended. The expiration date typically refers to the last day you can schedule or take the exam using that voucher. If there's a discrepancy between the expiration date shown in your AWS account and what you're seeing on the Pearson VUE booking system, it's crucial to get this resolved quickly.

To address this issue:

  1. Contact AWS Certification Support: Explain the situation clearly, mentioning the discrepancy between the expiration dates you're seeing in your AWS account versus the Pearson VUE system. Provide them with your AWS Certification account ID, the voucher code, and any relevant details about your attempted booking.

  2. Reach out to Pearson VUE Customer Support: They manage the exam scheduling system and may be able to assist with voucher-related issues. Provide them with similar information as you would to AWS support.

  3. Be prepared to provide any email confirmations or screenshots that show the different expiration dates you're seeing.

Remember, it's important to use vouchers before their expiration date to avoid any issues. If the support teams confirm that your voucher is still valid, they should be able to assist you in applying it to your exam booking.
Sources
Rescheduling an exam after the voucher expiration date | AWS re:Post
Switch from online exam to test center | AWS re:Post
Reschedule aws exam after exam proctor revoke | AWS re:Post

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