Aws management console account is disabled

Hi. What does "disabled" mean? Are these links helpful?

https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html

https://docs.aws.amazon.com/accounts/latest/reference/troubleshooting_root-user.html

I have same issue: "Signing in with the root user is disabled for your account. You need to re-enable this feature.". I have no other IAM users with login enabled. Support is only sending me links to their help, but nothing beyond. Support asks me to login and then make my request, but I cannot login!

I'm effectively locked out of my account which I use for 10 years. If anyone knows how to reach any support technician who can read, understand and resolve the problem, please let me know, at this point I'm lost and frustrated. Thank you.

Hello,

You can disable the centralized root access, after that you can reset password for root user.

For steps, check this documentation: https://docs.aws.amazon.com/IAM/latest/UserGuide/id_root-enable-root-access.html This documentation, doesn't provide steps to disable, however, you can do with similar steps.