Log in Issues - AWS Management Console
Please can someone help? I created a business AWS account earlier this week for my team to set up an SFTP. For some unknown reason, a few days later i am unable to sign into the account. When i try to sign in as a Root User, i receive the message 'Signing in with the root user is disabled for your account. You need to re-enable this feature.' When i try to recover my password, i receive the message 'Password recovery is disabled for your AWS account root user. You need to re-enable this feature.'. I can't seem to access the Support Center, as whenever i try, i am taken back to the login page. When i try to sign in as an IAM User, i receive the message 'You authentication information is incorrect'. When i click on 'Forgot Password', i receive the message 'Account owners, return to the main sign-in page and sign in using your email address. IAM users, only your administrator can reset your password.' I am literally going round in circles and can't seem to find a way into my account. Can anyone help? TIA
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Hello all,
I encountered this issue last week and just fixed it yesterday. In short, Amazon seemed to have changed their security policy in December 2023 and locked my client out of their AWS account. They had sent notices to change or update email addresses so that the regular amazon.com and AWS credentials would be separate. We missed that deadline as it was sent to an unmonitored mailbox. We only noticed it when there was an access issue with the AWS instances. Their system was supposed to force us to change things at the next login, but instead, they lock the root account out. We tried logging into regular amazon.com (which worked) and doing a password reset on the amazon.com account but it didn't trigger the separation workflow. Changing the email address from amazon.com also didn't work as it also changed it on the AWS side as well. This back-and-forth with amazon happened for a few days until I tried the MFA support form: https://support.aws.amazon.com/#/contacts/aws-mfa-support
With this form they contact you back via phone. To get the root access issue fixed, you need to fill out the form and specify your root account email, name, alternate number and specify that your MFA device was lost, damaged, or stolen. When they call, explain the error you are getting. Then they will send you a special sign-in link that bypasses that check. Once you enter your root AWS password, you should be able to sign in. Then as quick as you can, create a backup IAM Admin User with all privileges so you don't get locked out again!
Hi There
Please submit a support request using this form
https://support.aws.amazon.com/#/contacts/aws-account-support
I would guess you are signing into a member account of an AWS Organization, and someone has enabled Service Control Policies in the Organization root AWS account to block root-user login for all member accounts. Try logging into the Organization root account to look at the Organization Service Control Policies.
I have same issue: "Signing in with the root user is disabled for your account. You need to re-enable this feature.". I have no IAM users with login enabled. Support is sending me links to their help, nothing more. They seem not even read the message with the problem I stated or care to help. I'm effectively locked out of my account which I use for 10 years. If anyone knows how to reach any support technician who can read, understand and resolve the problem, please help me know, at this point I'm lost. Thank you.
I've got the same issue: "Authentication failed. Signing in with the root user is disabled for your account. You need to re-enable this feature. If you're not an internal Amazon user, contact AWS Support." Support answered, "We are unable to provide account-specific information unless you are signed into the account in question." that looks useless.
