Regarding 'Holiday calender' configurations in Amazon connect-Salesforce

Question

Hi,

Our Telephony partner is amazon connect, we have holidays in dynamo db but recently got to know that the lambda function, stacks were not setup properly.

I found info on how to setup this from github.

https://github.com/amazon-connect/amazon-connect-salesforce-scv/tree/master/Solutions/HolidayCalendar

There are 2 main steps in this-
1.Complete the AWSSCV Salesforce Config setup.
2.Complete the Salesforce Holiday Calendar Installation.

It contains few sub steps inside.
This is what we have done till now  "AWSSCV Salesforce Config setup" >> "Perform the prerequisite configuration" >> a)Perform the prerequisite configuration(Completed)
                                                   b)Deploy the CloudFormation Template (Stuck here)

we have created a stack "AWSSCV-SalesforceConfig". It is failed when we validate it.
Error-
{
  "Status": "FAILURE",
  "Reason": "No module named '_cffi_backend'"
}

( But we have installed the 'cffi_backend' in our system.)

-->If its a failure, we have to change the 'lambda_logging_level' value as 'DEBUG'. But we are unable to edit it.
We are exactly stuck here. Can you please guide us what we can do from here?

If possible Kindly share any document, article, etc.

Thank you in Advance,
Manvitha K

Giovanni Lauria · Answer

You’re encountering two issues while setting up the AWS CloudFormation stack for Amazon Connect Salesforce integration. The first is an error stating “No module named ‘_cffi_backend’”, which typically occurs when the Python runtime can’t find the _cffi_backend module. This could be due to a mismatch in Python versions or the cffi module not being included in the Lambda package. The second issue is being unable to edit ‘lambda_logging_level’. This could be due to insufficient permissions or a misconfiguration. You might need to check permissions, use a custom resource backed Lambda, or set the RetentionInDays attribute.

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Giovanni Lauria

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Regarding 'Holiday calender' configurations in Amazon connect-Salesforce

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