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Hello.
Is the AWS account ID used when signing in as an IAM user correct?
https://docs.aws.amazon.com/signin/latest/userguide/introduction-to-iam-user-sign-in-tutorial.html
If your AWS account ID is correct and you are unable to sign in, try signing in using the root user.
Check what the status of the IAM user is after signing in as the root user.
If console access for IAM users is disabled, try enabling it.
https://docs.aws.amazon.com/signin/latest/userguide/introduction-to-root-user-sign-in-tutorial.html
If you are unable to sign in even as a root user, we recommend contacting AWS from the URL below.
https://support.aws.amazon.com/#/contacts/aws-account-support/
