How to get the amazon connect Phone call audio streams(Recordings) from S3 to Local environment

As we know that Amazon Connect send the call recordings to s3, can we get those recordings in our third party app, as user can play & listen the call same as Contact flow search functionality? Actually the goal is to get the recordings after every call same as we are getting the recordings in Contact Flow Search only the recording.. Any Solution or workaround?

주제

애플리케이션 통합 비즈니스 애플리케이션 스토리지

태그

아마존 Connect 콜 센터 운영 S3 객체 잠금

언어

English

Abdul Qayyum

질문됨 2년 전512회 조회

1개 답변

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이 답변이 도움이 되었나요?커뮤니티가 여러분의 지식을 활용할 수 있도록 정답을 찬성하세요.

You can try S3 event notification. When the call recording is saved in S3, you can setup an event notification and trigger other AWS services such as Lambda or even EventBridge to further process the recordings per your requirements.

You may refer to this document: https://docs.aws.amazon.com/AmazonS3/latest/userguide/NotificationHowTo.html

joahna

답변함 2년 전

How to get the amazon connect Phone call audio streams(Recordings) from S3 to Local environment

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