Root User Sign in and password recovery Disabled
New user who setup a root account as well as IAM user to study for SA cert. Enabled MFA on both root and IAM user. ***Now, I am unable to login as root. *** I enter the correct email/password combination and receive an "Authentication Failed- Signing in with the root user is disabled for your account. You need to re-enable this feature. " message. I am able to log in to my IAM user however. I have tried the troubleshooting root user suggestions from the official documentation but it appears they are all disabled (password recovery, etc).
How can I regain access to my Root user for my account?
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Hello.
If you can sign in with an IAM user, I recommend opening a case with AWS Support under "Account and billing".
In this case, it is a sign-in issue, so you should be able to get support by contacting "Account and billing".
Inquiries under "Account and billing" can be made free of charge.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
If you are an IAM user and cannot contact AWS Support, please contact AWS from the URL below.
https://support.aws.amazon.com/#/contacts/aws-mfa-support
https://support.aws.amazon.com/#/contacts/aws-account-support/
