Google dropping support for third party cookies - affects Amazon Connect

0

My company uses Amazon Connect for our support team. It is integrated with Salesforce which we use for our case management. We use the CTI adapter for automation and features such as attaching call recordings to cases and completing outbound calls. I was notified by Salesforce that with Google dropping support for third party cookie sharing that it would impact our CTI adapter and any flows/features created with it. I went through Salesforce's recommendations and documentation and it suggests that if the CTI adapter is used with any managed packages (such as Amazon Connect) to consult that companies documentation or contact them to find out solutions/planned fixes. So my question is this. Is there any planned initiative for Amazon Connect to roll out an update to their Salesforce Integration managed package that takes care of this issue?

Daniel
질문됨 6달 전391회 조회
1개 답변
0
수락된 답변

In anticipation of Google Chrome blocking third-party cookies, the Amazon Connect CTI adapter should be upgraded to version 5.21 or on-wards. There are additional considerations for how this will impact your agents discussed in the documentation here: https://docs.aws.amazon.com/connect/latest/adminguide/admin-3pcookies.html#upgrade3p-agent-exp .

AWS
답변함 6달 전
profile pictureAWS
전문가
검토됨 6달 전

로그인하지 않았습니다. 로그인해야 답변을 게시할 수 있습니다.

좋은 답변은 질문에 명확하게 답하고 건설적인 피드백을 제공하며 질문자의 전문적인 성장을 장려합니다.

질문 답변하기에 대한 가이드라인

관련 콘텐츠