Frustrating experience - Pearson VUE canceled my exam - Connection lost during cert - Although my Wifi was excellent
Hello, I had a bad experience taking the AWS cert with PearsonVUE yesterday. It was highly frustrating. I had scheduled the AWS SysOps Associate for 14th Fri 6:45 PM PST. The test began on time and after 10 mins, the PearsonVUE system got disconnected and showed "attempting to reconnect". It attempted to reconnect for 30 mins during which I tried to speak with a proctor, none responded. After 30 mins I didnt know what to do and I decided to close the application and relaunch it. This time I was allowed to initiate the test from the 11th minute which is great. After 15 mins again the same problem occurred. This time I waited for another 25 mins, no proctor responded. Finally I had to close the browser and tried to relaunch but I was not allowed to relaunch. During this entire experience my WiFi was excellent. On Sat morning I learnt that I am FAILED.
This is highly frustrating experience. It takes a lot of effort to prepare and schedule for these exams. Now, the system allows me to retake the exam only after 14 days. Meaning I have to dedicate time again, for no fault of mine. Lot of people have had complaints with PearsonVUE and am not sure how we are considering them as the choice of test administrators.
How does PEARSONVue plan to compensate me for the time and effort that I have lost? And they seem so rude during communication with the proctor. I dont know how large corporations are still collaborating with PearsonVUE.
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Hello, I am sorry to hear about your bad experience during the online proctored testing. I presume you have followed the guidelines and tested your connectivity and systems as advised and given by onVue. I believe you may have logged a formal ticket with Pearson Vue. I may not be able to comment on the compensation part, but yes, you have to retake the cert exam after 14 days. But I think you may have to make another payment for taking the exam after 14 days. That is AWS policy for retaking exam. Would suggest if possible schedule the exam at the nearest test center as it is hassle free and you can focus better.
