WorkDocs Drive app stuck "processing", can't mount WorkDocs Drive on WorkSpace

0

I have WorkDocs set up successfully and can access my WorkDocs drive through the url in a browser. After installing the WorkDocs Drive Client on my Workspace, however, I am unable to launch/mount the drive.

When I open the WorkDocs Drive app, I am prompted to enter my WorkDocs site URL. I enter the url/directory ID and click "Next." Instead of prompting me for credentials, it simply hangs on a blank screen with "Processing..." at the top.

I have tried uninstalling/reinstalling, played with commands in the PowerShell related to a similar issue with a hang up during authentication, but haven't been successful.

My primary goal is to be able to share files securely between multiple WorkSpace instances.

3개 답변
1

I've had this issue and I figured out that it was due IE enhanced protection being on so it would block JS on the login webpage it tries to present you. You can try opening Internet Explorer and it'll tell you that Enhanced protection is on and explain how to turn it off.

Anton
답변함 일 년 전
  • This sounds promising, thanks for sharing. Do you know if there's a way to keep Enhanced Protection on but somehow enable the app?

0

Hi, can you file a support ticket so that we can investigate this issue? Thanks

AWS
답변함 일 년 전
  • I do not pay for a service plan so am unable to submit a ticket. I am simply trying to get WorkDocs Drive to mount on AWS WorkSpace. I've already spent more time mucking around on this than necessary... WorkDocs and Workspace just aren't ready for production.

0

Adding David to follow-up on your question.

AWS
Shruti
답변함 일 년 전

로그인하지 않았습니다. 로그인해야 답변을 게시할 수 있습니다.

좋은 답변은 질문에 명확하게 답하고 건설적인 피드백을 제공하며 질문자의 전문적인 성장을 장려합니다.

질문 답변하기에 대한 가이드라인

관련 콘텐츠