AWS re:Post을(를) 사용하면 다음에 동의하게 됩니다. AWS re:Post 이용 약관
AWS re:Postre:Post

What is the best way to approach for quick support from AWS?

0

We are unable to access ec2 windows machine via RDP. We tried with generating and decrypting password with the ssh-key for the machine. But still not working. I have opened two tickets for the same issue. I am expecting a quick response from AWS support.

Severity should be high, but it is setting with general inquire. Where I choose System impaired.

주제
컴퓨팅
태그
아마존 EC2윈도우
언어
English
kraza
질문됨 일 년 전184회 조회
1개 답변
0

Hi. There are different levels of support depending on the support plan you choose. https://aws.amazon.com/premiumsupport/plans/

Developer support gives you the option to choose System Impaired severity, that's the reason you can only choose general guidance.

You could use EC2 Rescue: https://aws.amazon.com/premiumsupport/knowledge-center/ec2rescue-windows-troubleshoot/ to figure out why you can't connect.

profile pictureAWS
Peter Grainger
답변함 일 년 전

로그인하지 않았습니다. 로그인해야 답변을 게시할 수 있습니다.

좋은 답변은 질문에 명확하게 답하고 건설적인 피드백을 제공하며 질문자의 전문적인 성장을 장려합니다.

질문 답변하기에 대한 가이드라인

관련 콘텐츠