"An internal error occurred" while creating a Cloudtrail Trail

Question

Hi! I am trying to create a trail in Cloudtrail with the Cloudwatch, SNS topic, and an S3 bucket for the logs integration via the console in order to fulfill the PCI compliance results obtained by Security Hub. After making the configuration, I got the following message at the final step *"An internal error occurred. Refresh the page, and retry"*.

I tried using custom names for all the configurations and also configuring everything by default but neither of those worked for me across several days.

Any ideas on how I can get this working? Is there any configuration I need to have beforehand?

Accepted Answer

Hi,

The error can happen for multiple reasons. For example, the S3 bucket name that you use is not globally unique. Please check the error message on the CreateTrail event in your CloudTrail event history to see if there are any more details. Besides, when the S3 bucket is created, there should be a CreateBucket event. Please see if the S3 bucket is created successfully as well.

"An internal error occurred" while creating a Cloudtrail Trail

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