Unable to purchase prepaid Hits



I am new to Mturk and very confused about the process for purchasing prepaid Hits.

I was following the process described in the FAQ of the Amazon Mturk page (https://www.mturk.com/help#enable_aws_billing):

How do I purchase prepaid HITs on Amazon Mechanical Turk? Follow these steps to purchase prepaid HITs:

  1. From your Amazon Mechanical Turk account, go to My Account -> Purchase Prepaid HITs.
  2. Enter in the amount you would like to purchase.
  3. Select the credit or debit card on file or enter in new credit or debit card information.
  4. Confirm your purchase. Note: As a US Requester, you may be prompted to establish a verified Amazon Payments account if you plan to make a purchase above certain amounts. You can create a verified Amazon Payments account at any time here. =========================================

First of all, I am NOT ABLE TO find "Purchase Prepaid HITs" on "My Account" page.

So, I tried to establish "a verified Amazon Payments account" as it directs, and I am in the stage when I encounter "We’re verifying your identity now, and we’ll send you an email when the verification is complete. This can take up to 24 hours. You can’t use your account until we’ve verified your identity." But it has been more than two weeks since I saw that message.

What is wrong with my whole process? I really do want to purchase prepaid HITs but I am not able to...

1개 답변

I am having the exact same issue. It's a really bad experience and to add, I was connected to AWS support who hung up on me and then connected me to an empty call center ( was listening to people in the background). It's really disappointing because I'm trying to use Mturk for my Master's thesis.

답변함 2년 전
  • Did you resolve the issue?

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