Amazon Connect - Contact search Issue

Question

Hi Team, we are working on **Amazon Connect** for Contact flow development. Till two weeks before we can able to view the **Contact search** report for our dialed calls. But without any change, reports are not showing for our dialed calls and also for past records too. We need a way forward steps how to resolve this issue to view the **Contact search** report.

We need to know whether we have missed any basic steps to view the **Contact search** report. If there is any kindly share us the proper structure to resolve this issue.

Accepted Answer

I leave you this troubleshooting guide:[ How do I troubleshoot issues with contact trace records or applying filters in Amazon Connect?](https://repost.aws/knowledge-center/connect-troubleshoot-contact-records).

Sometimes the **Restrict contact access** option can cause this type of problems, you can try tu turn it off. Check the section **Overlapping security profiles** in the guide for more details.

Answer

In order to access to the **Contact search** reports, you need the [required permissions](https://docs.aws.amazon.com/connect/latest/adminguide/contact-search.html#required-permissions-search-contacts).

You can check the [Search for contacts documentation](https://docs.aws.amazon.com/connect/latest/adminguide/contact-search.html) for a guide on how **Contact search** works. More info about the required permissions [here (Contact search section)](https://docs.aws.amazon.com/connect/latest/adminguide/permissions-for-contact-lens.html).

Answer

To be sure, you see the call activity in Cloudwatch, right?

Amazon Connect - Contact search Issue

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