System Impaired AWS Developer Plan Support Case Unassigned for 4 Days

Question

It's been almost 4 days since we opened the case ( case id: *************** ) and haven't received a response yet, it's still in the unassigned status.

This delay is concerning, especially considering the developer plan which claims 12 hours response time for a System Impaired technical case.
If this is the standard response time, we may need to consider using an external support service. It's alarming to think how this delay could impact a production system if it were down.

How can we proceed ?

*removed PII - case ID  — Brian D.

Answer

Hello,

I apologize for the delay with your Support case. I have reached out internally to our Support team to bring immediate attention to your unassigned case, please continue to monitor our Support Center for updates: https://go.aws/support-center.

Additionally, you could request phone or chat support and receive help from the next available engineer using these options: https://repost.aws/knowledge-center/aws-phone-support.

\- Rick N.

System Impaired AWS Developer Plan Support Case Unassigned for 4 Days

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