Receiving some emails but not all emails

I sent an invitation through Quickbooks to a workmail account. I have tested this account from my personal gmail account to ensure it was working as expected. However, Quickbook emails will not get delivered to me. I had this same problem in a previous Workmail account with another vendor and just had them redirect to my personal account. I would really like to figure out how to fix it instead of redirecting vendor emails to my personal account. Any thoughts?

My domain and DNS are external to AWS but as mentioned I am receiving some emails.

주제

프론트엔드 웹 및 모바일 비즈니스 애플리케이션

태그

아마존 심플 이메일 서비스 아마존 WorkMail

언어

English

rePost-User-9862183

질문됨 2년 전272회 조회

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Hi,

I'm sorry to hear you're experiencing problems with receiving mail. The issue sound like you have multiple services listed in your MX record. Resulting in some emails going to WorkMail and others to another service.

Please make sure WorkMail is the only service in your MX record and has the highest priority (lowest number).

Kind regards, Robin

전문가

robinkaws

답변함 2년 전

rePost-User-9862183
2년 전
There is only one mx record
robinkaws 전문가
2년 전
Do you have any inbound SES rules that perform other actions than deliver to WorkMail?

Receiving some emails but not all emails

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