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Hello,
I'm sorry to hear that you've had such a poor experience!
While we cannot discuss account specific info on this platform, I've reached out to our Support team to take a look into this for you. Be sure to keep an eye open for further correspondence on your support case.
Thanks,
— Craig M.
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Extremely disappointed with AWS support. Just to connect with the support team, they made us purchase email support, which other hosting providers offer for free out of courtesy. Even then, not responding to our emails. What have we paid for? Inquiry [50087237497]
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