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Please follow the steps to troubleshoot and let us know.
- Check if your IAM user has the necessary permissions to use Session Manager. You can do this by going to the IAM console, selecting your user, and verifying that the necessary permissions (e.g., ssm:StartSession) are included in your user policy.
- Ensure that your browser is up-to-date and that you have the latest version of any necessary plugins (such as the AWS Systems Manager plugin).
- Try using a different browser or clearing your browser cache and cookies.
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