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Have you made sure the EC2 can reach to Systems Manager service on port 443 via IGW; NAT gateway or SSM VPC endpoint?? EC2 needs the Systems manager prerequisites as following (IAM role; OS supports; connectivity; etc.) https://docs.aws.amazon.com/systems-manager/latest/userguide/systems-manager-prereqs.html
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If you have the agent installed and correct IAM role assigned, please create an endpoint to enable connectivity between ec2 and systems manager. https://docs.aws.amazon.com/systems-manager/latest/userguide/setup-create-vpc.html
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