Support case isn't responded even when I upgrade the support plan

I understand your frustration with the lack of response and the difficulties you're experiencing with your suspended account. This situation can indeed be very stressful, especially when it impacts your organization's operations.

Based on the information provided, here are some insights and suggestions:

1. Response times can vary, even after upgrading your support plan. While higher-tier plans generally provide faster response times, the actual time can depend on the complexity of the issue and current support volume.

2. The fact that a support agent has communicated with you and mentioned involving the tech team is a positive sign. However, resolving account suspensions often requires manual intervention and can take some time, sometimes more than 24 hours.

3. It's unusual that you're unable to use chat or phone support after upgrading your plan. This could be related to the account suspension or a temporary system issue.

Here are some steps you can take:

1. If possible, update your existing support case with additional information or request an update. This can sometimes bring renewed attention to your case.

2. Double-check your email inbox and spam folder for any communications from AWS. They might have sent additional information or requests.

3. Ensure all your contact information in the AWS account is up to date.

4. If you have an AWS Account Manager, try reaching out to them for assistance in escalating the issue internally.

5. Be patient but persistent. Continue to engage with AWS Support through the open case, as they are the ones who can directly address and resolve this issue.

6. For future reference, to avoid similar situations, keep payment methods up to date and monitor billing notifications closely.

Remember, while the wait is frustrating, AWS Support needs to thoroughly investigate and verify the situation before lifting restrictions to ensure the security of your account. If the delay becomes excessive, consider mentioning in your case update that this is severely impacting your organization's operations.
Sources
No response from AWS | AWS re:Post
More than 26 hrs i paid the outstanding, account is still suspended and no reply to the case. | AWS re:Post
How long does it take to resolve a case for access restoration? | AWS re:Post

Hello,

Just wanted to circle back and let you know that your case has been resolved, and we see your account has been reinstated.

If you’re still seeing issues with your account, please reply on your case in the Support Center so our Account team can investigate.

- Elle G.