Inquiries about the inability to access after changing master account information

Question

- - account name: Ensecu_Infra_Admin

Hello.

You have made changes to the master account.
You have changed your existing account (alflsp1026@gmail.com ) to a changed account (park.do@ensecure.co.kr ).
(Account and password can be changed)

And I tried to log in with the changed account (park.do@ensecure.co.kr ), but I got an error message saying that I could not access because I failed to authenticate.

I thought the password was wrong and tried to initialize it through the email address of the changed account (park.do@ensecure.co.kr ), but I couldn't change it because I didn't get an initialized password email.

I'd like to ask you what else I need to check.
Please check it out.

Accepted Answer

Hello.

Please mask your AWS account ID etc.

Are you receiving emails in your spam mailbox?  
Also, what happens if I try to sign in with my old email address?  
If you still cannot sign in successfully, we recommend contacting AWS from the URL below.  
https://support.aws.amazon.com/#/contacts/aws-account-support/

Answer

Hello.

As you said, I modified the ID.
It didn't even come to the spam mailbox, so I'll ask through the link you provided.
Thank you.

Inquiries about the inability to access after changing master account information

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