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Hi,
WorkMail cannot redirect all email. When the original sender has hardened their domain and does not allow WorkMail to send mail for their domain via the SPF record, WorkMail will not redirect the message. The only solution to solve this is to change the rule to a Forward rule.
Kind regards, Robin
Hi,
Did you enable monitoring in workmail to surface potential error messages?
See https://docs.aws.amazon.com/workmail/latest/adminguide/monitoring-overview.html
If yes, what does it say ?
Best,
Didier
Hello Didier,
Thanks for the response. Yes, i have enabled monitoring, i tried to view it in metrics just havent located the exact log for this email yet even when i write a query.
I guess i am still figuring out how to get the query for the exact email, but at this rate its almost like the log for the particular email is missing.
But let me going through it, as soon as i find the exact log message, i will check to see what caused the issue and get back to you.
Hi Gary,
Thanks for the info, how do i know if the original sender hardened their domain.
You can lookup the txt record for the domain. If this record does not include "include:amazonses.com" WorkMail will not send the mail as the recipient can see this as spam as a unauthorized source sent an email.