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SES bounces emails sent to a specific user but does not provide details on why

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We use SES to send emails to our users

For one particular user, we get a hard bounce with the body of the email "An error occurred while trying to deliver the mail to the following recipients:"

We can send emails to this address without issues via gmail or O365.

I need more information as to why it is being bounced. How do I obtain this info? Can the header details be logged in cloudwatch somewhere?

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프론트엔드 웹 및 모바일비즈니스 애플리케이션
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moballa
질문됨 한 달 전94회 조회
1개 답변
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Hello.

How about setting up Amazon SES to notify you when a bounce occurs?
https://docs.aws.amazon.com/ses/latest/dg/configure-sns-notifications.html

The content of the notification includes a field called "bounceType", so you may be able to determine what caused it from there.
https://docs.aws.amazon.com/ses/latest/dg/notification-contents.html#bounce-object

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Riku_Kobayashi
답변함 한 달 전
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Mina Gobrial - OptimeCloud
검토됨 한 달 전
  • moballa
    한 달 전

    This worked! Receiving the SES notification via SNS provided me with the reason for the bounce which i was then able to fix! Thanks for the guidance!

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