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Amazon Connect callbacks are system-generated based on the callback settings in the transfer to queue block (i.e. delay time). https://docs.aws.amazon.com/connect/latest/adminguide/setup-queued-cb.html
Are outbound calls enabled for the instance via the Management Console? Callbacks are still technically "outbound" calls and will use settings in the default outbound flow. https://docs.aws.amazon.com/connect/latest/adminguide/enable-outbound-calls.html
