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Hi,
Can you re-add your domain in Amazon WorkMail organization? You can click 'Add domain' and enter the same domain name without deleting it or editing. This step will refresh the workmail setup. Please check if you can send emails after adding the domain. When you add a new domain, an Amazon Simple Email Service (Amazon SES) sending authorization policy is automatically added to the domain identity policy with the workmail organization name (ex: m-1234dfsdss*). The policy will provide WorkMail service account to send emails from your SES service. If the account was removed or policy was altered, we will receive this error. Please let us know if you can send email after re-adding domain.
Adding domain - https://docs.aws.amazon.com/workmail/latest/adminguide/add_domain.html
Have you set up the required IAM permissions for WorkMail?
https://docs.aws.amazon.com/workmail/latest/adminguide/security_iam_id-based-policy-examples.html
Thank you for your quick response... My answer is: I Have not, and I do not know how to do this specifically... I already read the article you post, and I didn't find where does it say...
I already created a second access key, and copy the credentials, however I do not know where to set this new key on WorkMail...
Can you give me more information with regards this issue??
When you are testing via the SES Console - are you sending and receiving from the same addresses as what you testing when you encounter the outbound issues?
Quick clarification - when you say Webmail, are you referring to AWS SES? Or are you referring to AWS Workmail?
If using SES only (and not Workmail)
- Check if your account is in Sandbox or Production Mode. Sandbox Mode has limitations such as recipient email addresses must be verified and send from email addresses/domains must be verified as well: https://docs.aws.amazon.com/ses/latest/DeveloperGuide/request-production-access.html.
If using WorkMail:
- Validate that the domain is setup properly in WorkMail: https://docs.aws.amazon.com/workmail/latest/adminguide/add_domain.html
- For WorkMail users, validate that those are setup properly and enabled: https://docs.aws.amazon.com/workmail/latest/adminguide/manage-users.html.
- Verify Domain: https://docs.aws.amazon.com/workmail/latest/adminguide/domain_verification.html
Hi, thanks for your quick response... When I say Webmail I mean Workmail, not SES (And the accounts that are configure in outlook, they have the same problem, not being able to send emails).
Account is well validated and out of sandbox, a couple of days ago we could send emails.
My account status for sending emails was suspended for a couple of days, because apparently I had to change the AWS Access key (with I already deactivate the old one and activate a new one), Now my account sending status is enable, green... In this process, I do not know what happen, preventing me to send emails.
Hi,
Thank you for the details. Since you have mentioned as your send email was suspended for few days. Can you please check with AWS account team for any restrictions are still in place?
Thanks for your response…. I just check and The restrictions are not there…. My account has no restrictions to send emails…
Thank you for your quick response... However I just add the domain and the outbound emails are still not sending... The same error message is returning when I send the email... And that is:
""You are currently not allowed to send this e-mail. Please try again later.
2022-01-02 04:08:18 : An error occurred while trying to deliver the mail to the following recipients:""
Do you think this can be related to the " AWS Access Key"???