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Setting a timestamp in the Contact Attribute is most likely the cleanest without using any API. And when the call arrives, you can calculate the current timestamp minus the enqueueTS.
The DescribeContact API does return EnqueueTimestamp which can be used for similar purpose but I would avoid this as it goes against the 2 API per sec limit.
답변함 일 년 전
Yeah that's what I ended up doing as it seemed like the easiest. Would be nice if this information would be included as part of the call data as I can see other use cases for it. Thanks for replying.