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Hello.
Have you confirmed that SSM Agent is running after updating the OS?
Also, if it is running, check the SSM Agent log to see if any errors are output that can help identify the cause.
https://docs.aws.amazon.com/systems-manager/latest/userguide/sysman-agent-logs.html
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SSM went erratic also after the upgrade reboot. We've retried the upgrade process for 5times. same result. Uninstalled telnet and AV. Still the same result.
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