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All AWS customers, including those on the Basic Support plan, can create support cases for account and billing questions in the AWS Management Console. This allows you to get direct help with billing and account-related issues
With the Basic Support plan, you have 24/7 access to customer service, AWS documentation, whitepapers, and the AWS re:Post community forums. These resources can be very helpful for general questions and troubleshooting
- https://aws.amazon.com/premiumsupport/plans/#:~:text=Basic%20Support%20is%20included%20for,increase%20performance%20and%20improve%20security
- https://cloudacademy.com/course/aws-customer-support-options-4230/aws-customer-support-plans/#:~:text=All%20support%20plans%20from%20Basic,to%20AWS%20Trusted%20Advisor%20checks
Basic Support also provides access to the AWS Resource Center, the Service Health Dashboard, Product FAQs, Discussion Forums, and support for Health Checks. These resources are designed to help you manage and troubleshoot your AWS services effectively
Hello.
It may be easier to understand if you read the following document.
Even with the basic support plan, it is possible to contact AWS support.
However, the details that can be inquired about are less compared to other plans.
For example, technical inquiries cannot be made under the basic support plan.
https://docs.aws.amazon.com/awssupport/latest/user/aws-support-plans.html
All AWS customers automatically have 24x7 access to these features of Basic Support:
- One-on-one responses to account and billing questions
- Support forums
- Service health checks
- Documentation, technical papers, and best practice guides
Hi Riku, the link only provides the general info stating what we already know and not howto. In the end after many links and loops I found the right link. The "24x7 customer access" is only for account questions which wasn't previously clear. But thank you for answer. The correct link is: https://support.console.aws.amazon.com/support/home#/case/create
Thanks Sedat, after going through all the links I found the correct path. The "24x7 customer access" is only for account questions which wasn't previously clear. Summarizing all the links above, the correct link is: https://support.console.aws.amazon.com/support/home#/case/create