Amazon Lex - Mask or hide Sensitive user data in Customer side and Agent side

Hi,

We want to collect some customers Sensitive data in Lex prompts (store in Lex slots). We don't want to show that in Customer chat widget or Chat transcript in agent side. We tried to use obfuscate. It is not helping us on this.

 I will appreciate your feedback on this.

Thanks, Selva

주제

보안, 신원 및 규정 준수 애플리케이션 통합 비즈니스 애플리케이션 기계 학습 및 AI

태그

보안, 신원 및 규정 준수 아마존 Connect 아마존 Lex

언어

English

Selva M

질문됨 일 년 전373회 조회

1개 답변

최신
최다 투표
가장 많은 댓글

이 답변이 도움이 되었나요?커뮤니티가 여러분의 지식을 활용할 수 있도록 정답을 찬성하세요.

To remove this in the chat transcript, you will need to use Contact Lens to redact sensitive information from the transcript.

If you need to not show the data in real time, you will need to custom build the Chat UI interface to collect these data with some sort of screenpop. The Chat Widget is not built to handle this type of customization.

There is a 3rd party vendor SequenceShift that is working on this need, please ping them on your use case, they will be more than happy to work with you. https://aws.amazon.com/marketplace/pp/prodview-jm7vp2plzzu5o?sr=0-1&ref_=beagle&applicationId=AWSMPContessa

ClarenceChoi

답변함 일 년 전

Amazon Lex - Mask or hide Sensitive user data in Customer side and Agent side

관련 콘텐츠