Dear AWS team,
I hope this request finds you well. I am writing to urgently request your assistance in restoring an Elastic Block Store (EBS) volume for an instance that was accidentally deleted by one of our team members.
The incident occurred on about 2023-07-31 04:00:00 UTC when our team mistakenly deleted the instance associated with the EBS volume. As a result, critical data and configurations related to our operations have been lost, and we are currently facing significant disruption to our workflow.
We are seeking your support in restoring the EBS volume and the associated data to its most recent state before the unfortunate deletion occurred. Below are the details related to the affected instance:
Instance ID: i-0ffbf9cea796497d3
Region: ap-southeast-1
We understand that the restoration process might not always be straightforward, and we are ready to provide any additional information or access required to facilitate the recovery process promptly. Our team is fully committed to learning from this incident and implementing better safeguards to prevent similar occurrences in the future.
We kindly request your immediate attention to this matter as the disruption caused by the instance's deletion is affecting our business operations and productivity. We truly appreciate your swift response and efforts in helping us resolve this critical issue.
Please do not hesitate to contact me at xxxxxxxxxxxxxxxxxxxxxxxxxxxx if you need any further information or clarification. Your prompt action and support in this matter would be immensely valuable to us.
Thank you for your understanding and cooperation.
Sincerely,
Fikih Firmansyah
IT Manager
Instance ID(s): i-0ffbf9cea796497d3
Timestamp (YYYY-MM-DD HH:MM:SS UTC): 2023-07-31 04:00:00 UTC
*Edit: Removed email address /-Sage A.
