Inquiry Regarding Unexpected Charges

Question

Dear AWS Support Team,

My name is shinhan, and my AWS account ID is ruukr8080@gmail.com. Upon reviewing my recent billing statement, I noticed some unexpected charges that I would like to inquire about.

As a student, I have limited financial resources and did not anticipate these charges , as I believe I did not use the related services extensively. I would be extremely grateful if you could review the details and consider my situation sympathetically.

1. What is the specific reason for these charges?
2. Could you provide detailed information about the services or resources that incurred these charges?
3. Are there any settings or methods to avoid such unexpected charges in the future?
4. If these charges are incorrect or if there is any possibility for leniency, please guide me through the refund process or any available support options.

I would deeply appreciate your prompt assistance in resolving this issue, as I am currently unable to afford these unexpected expenses. If you require any additional information from my side, please let me know.

Thank you very much for your understanding and help.

Best regards,

shin han
+82 01037001103
 ruukr8080@gmail.com

Riku_Kobayashi · Answer

Hello.

Because AWS re:Post is a forum site, we cannot access users' AWS accounts to check their resources and billing.  
Therefore, you need to open a case with AWS Support under "Account and billing" instead of AWS re:Post.  
Inquiries under "Account and billing" can be made free of charge.  
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

If you encounter unexpected charges, you should contact AWS Support.  
https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/checklistforunwantedcharges.html  
> For questions about your AWS bills or to appeal your charges, contact AWS Support to address your inquiries immediately. To get help, see Getting help with your bills and payments. To understand your bills page contents, see Using the Bills page to understand your monthly charges and invoice.

Also, it is possible to give advice on AWS re:Post, so if you are looking for advice, could you please check your bill and share with us which AWS services you are being billed for?

Inquiry Regarding Unexpected Charges

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