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Not out of the box and I am assuming you are talking about this API, https://developer-docs.amazon.com/sp-api/docs/messaging-api-v1-use-case-guide
If so, you can create an Amazon Connect Task with the link to the order/item/message interface so the agent will get the Task and click on the llink to respond to the customer in amazon.com
https://docs.aws.amazon.com/connect/latest/APIReference/API_StartTaskContact.html
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Thanks Clarence, much appreciated.
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