These instructions are useless. Step 1 refers to an article listing commands to be run on the instance: THIS CANNOT BE DONE IF THE AWS CUSTOMER CANNOT CONNECT TO RDP Step 2 is only if the AWS Instance control panel reports failed checks. THIS IS USELESS IF THE AWS PANEL DOESN'T REPORT ANY ERRORS AND DOESN'T SAY WHAT IT TESTED! Step 3 depends if the network is using an AWS NAT Gateway, but the link is a general concept introduction and DOESN'T DIRECTLY SAY HOW TO CHECK IF AN INSTANCE THAT CANNOT BE REACHED IS DOING THAT Step 4 asks the AWS customer to remotely check if port 3389 is open on the public IP, and then refers to the overly generic documentation for the TCP test command on the AWS customer's own PC. THIS PROVIDES NO INFORMATION ON WHAT TO DO IF THE TCP PORT ISN'T OPEN ACCORDING TO THE TEST!
Thank you for your comment. We'll review and update the Knowledge Center article as needed.
I echo what AWS-User-4644975 said. I tried step 4 (remotely check if port 3389 is open on the public IP using powershell command), the test failed but there is no information on what to do next. What should the next steps be to open this port?
Thank you for your comment. We'll review and update the Knowledge Center article as needed.
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