Builder ID does not recognize I have a Skillbuilder Individual subscription

Hi, I've had a Skillbuilder Individual subscription since last year and have had no problems until I was forced to create a Builder ID to log in. I did so for the root user email for the account, and when I log in with the Builder ID, it does not recognize that I have this Skillbuilder Individual subscription. I now have no way to access this subscription. After looking at the problems people are having with Skillbuilder and Builder ID, I don't feel confident I could successfully cancel the subscription by closing the associated account, either. Can someone please help me with a way to access this subscription?

I have also submitted this request to the Training email address.

Thanks!